In short: 30-day money-back guarantee on your first payment of any paid plan. Cancel anytime.
AnswerRoster is currently in early access and paid plans are not yet available. This policy applies to paid plans once they launch.
30-day money-back guarantee
If you're not satisfied, you can request a full refund of the first payment of any paid plan (monthly or annual) within 30 days of that payment. No questions asked.
Cancel anytime
You can cancel your subscription at any time. Your plan stays active until the end of the current billing period and will not renew. After the first 30 days, we don't automatically refund the remainder of a billing period that has already started, but if something went wrong — for example, a billing error or a period in which the Service did not work — email us and we'll look at it fairly.
How to request a refund
- Email hello@answerroster.com from the email address on your account and tell us which payment you'd like refunded; or
- Because our orders are processed by our reseller and Merchant of Record, Paddle.com, you can also request a refund directly from Paddle at paddle.net, using the details in your order receipt email.
Approved refunds are issued by Paddle to the original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear.
Your statutory rights
This policy does not affect any rights you have under applicable law.
Contact
Cloudsource BV (trading as AnswerRoster), Robert Schumanplein 2-4, 1040 Brussels, Belgium · VAT BE0661.832.285 · hello@answerroster.com